Privacy policy

Privacy Policy

Last Updated: November 2, 2026

At Orynesta, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, or make a purchase.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit or shop at Orynesta, we may collect certain information necessary to operate our online store and provide customer services.

The information we may collect includes:

Personal Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order Information

  • Products purchased

  • Order details

  • Transaction information

  • Purchase history

  • Shipping and delivery information

Payment Information

Payments are processed through Shopify and supported third-party payment providers. Payment providers handle payment card information according to their own privacy and security practices.

Orynesta does not store full payment card numbers on its website.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies and similar technologies

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling customer orders.

  • Arranging shipping and delivery.

  • Sending order confirmations and shipping notifications.

  • Responding to customer questions and requests.

  • Providing customer support.

  • Processing returns, exchanges, and refunds.

  • Maintaining and improving our website.

  • Preventing fraudulent transactions and unauthorized activities.

  • Complying with applicable legal requirements.

  • Sending promotional communications where permitted by law and applicable consent requirements.

3. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the e-commerce platform used to display products, manage orders, and process transactions.

Shopify and other service providers may process personal information as necessary to provide services such as:

  • Website hosting and operation.

  • Payment processing.

  • Order management.

  • Shipping and fulfillment.

  • Website analytics.

  • Customer support.

  • Security and fraud prevention.

We may share relevant information with service providers only as necessary to support our business operations and customer transactions.

These providers may process information according to their own privacy policies and applicable legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve the shopping experience.

These technologies may be used to:

  • Remember shopping cart contents.

  • Maintain website functionality.

  • Understand website traffic and visitor behavior.

  • Improve website performance.

  • Support advertising and marketing activities where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and shopping functions.

5. Sharing of Personal Information

Orynesta does not sell customers' personal information in exchange for money.

We may disclose personal information to:

Service Providers

Companies that help us operate our store, process payments, fulfill orders, provide customer support, and maintain website functionality.

Shipping and Fulfillment Partners

Information necessary to deliver purchased products to customers.

Legal and Regulatory Authorities

When disclosure is required by law, legal process, or a valid governmental request.

Business Protection

When reasonably necessary to protect our rights, customers, website, or business operations, including preventing fraud and unauthorized transactions.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for purposes such as:

  • Completing and maintaining order records.

  • Providing customer support.

  • Processing returns and refunds.

  • Meeting tax, accounting, and legal obligations.

  • Resolving disputes and preventing fraud.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website operates through Shopify's e-commerce platform, which provides security features for online transactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of certain personal information.

  • Requesting information about how your personal information is used or shared.

  • Opting out of certain marketing communications.

  • Exercising other applicable privacy rights under relevant laws.

To submit a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you subscribe to our promotional communications, we may send you information about new products, special offers, and store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Order confirmations, shipping notifications, and other necessary transactional communications may still be sent when required to complete your purchase or provide customer service.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Orynesta is not responsible for the privacy practices, content, or security of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Store Name: Orynesta

Website: https://www.orynesta.com/

Email: hello@orynesta.com

Phone: +1 (269) 788-0165

Business Address:

400 Surry Manor Ln
Dobson, NC 27017
United States

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for trusting Orynesta.